RETURN & REFUND POLICY PERTAINING TO SUNROSE GP (PTY) LTD & ITS AFFILIATE WEBSITES : –
SUNROSE GP (PTY) LTD only deals in brand new equipment. We do not buy up nor deal in second hand equipment.
Any machine which has been purchased by a customer and which has been put to use and found to be not in its original pristine condition will not be refunded and is also incapable of being returned as the item would then be deemed to be second hand.
Customers are able to return items for any of the below reasons : –
- I have changed my mind (only available before delivery or collection) – (N.B. a store credit will be issued)
- Not as pictured/described (N.B. a customer is entitled to a full return with no obligation to pay any return shipping fee)
- The item is defective/damaged (N.B. goods in transit insurance is left to the discretion of the purchaser)
- Incorrect item shipped (N.B. customer is entitled to a full return with no obligation to pay any return shipping fee)
The courier cost incurred when accepting a return can be covered in 3 ways:
- We could opt to split the cost with the customer
- We could cover the cost completely and offer free return shipping
- A customer might be asked to cover the cost in full
A customer wishing to return a purchase must log a return by either contacting Sunrose GP (Pty) Ltd directly on 082 666 6619 or via email to firstname.lastname@example.org.
- All returns will be submitted to our Director for review and acceptance.
- The customer is required to provide an image of the return when submitting their request.
- Returns should be sent back to you in the same condition and in their original packaging.
If the returned product is accepted back into stock and the customer is to be refunded, we will process the refund on our end.
If the customer is liable for the returns shipping, it will be deducted from the original order total and the balance refunded.
Should you wish to consider our general terms and conditions of trading, kindly follow this link to our standard terms and conditions of trading : – www.sunrose.co.za/terms-of-service/
Please note that this policy is subordinate to our general terms and conditions of service.